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Our way of doing things

We have a number of policies to define how we go about our business.

Fairness

As a small business ourselves, we understand the importance of getting good value for money. For this reason, our prices are fair and transparent and we are happy to discuss your individual needs.

Privacy

We respect your privacy, and any information collected during your visit to this site will remain private. We use anonymous information such as IP address and browser version to make improvements to the site, and this information is not made available to any third party.

Your details will be kept private in any correspondence with us.

Accessibility

We are committed to creating websites which are accessible to all. Although this is a legal requirement, there are many other good reasons for doing so.

Firstly, the RNIB reports that there are 2 million people with sight problems in the UK; a large number of people who should not be excluded from using the Internet. Furthermore, sites designed in compliance with recognised accessibility standards can be used across different platforms and technologies (including PDAs and the latest mobile phones).

Customer Service

We strive to provide excellent customer service at all times. Our aim is to handle all enquiries promptly and efficiently, whether through e-mail, telephone or in person.

We endeavour to stay in close contact with our clients and listen to their valued opinions in order to achieve the best possible results. No project will be completed without your complete approval.

Intellectual Property

Unless agreed otherwise, the designs we produce remain the intellectual property of OK Design. Similarly, we respect the intellectual property rights of others.

Acceptable Use

As a provider of web hosting, we reserve the right to refuse service to sites which we deem to be offensive, illegal, or otherwise objectionable. We may also withdraw design services for these reasons.