#initial, .client-response, .staff-response {
	clear: both;
	background:#FFF1E7;
	border: 1px solid #C5B3A6;
	margin: 0 0 10px;
}
#initial h3, .client-response h3, .staff-response h3 {
	margin: 0;
	padding: 5px;
	background:#FFE8D9 url(/images/nav/subhwo.gif) bottom;
	font: bold 14px/20px inherit;
	color: #C5B3A6;
	border-bottom: 1px solid #C5B3A6;
}
h3.close .author {
	background:url(/images/common/support-closed.gif) no-repeat top left;
	margin: -5px;
	padding: 5px 5px 5px 5px;
}
h3.open .author {
	background:url(/images/common/support-opened.gif) no-repeat top left;
	margin: -5px;
	padding: 5px 5px 5px 5px;
}
.nature, .author {
	color: #000;
}
#initial p, .client-response p, .staff-response p {
	margin: 5px;
}
#ticketactions {
	float: right;
}
a.button {
	background:#FFE8D9 url(/images/nav/subhwo.gif) bottom;
	border: 1px solid #C5B3A6;
	padding: 4px;
	font: bold 12px/20px inherit;
	text-decoration: none;
}
a.button:hover {
	background: #FFF2E9 url(/images/nav/subhow50.gif) top;
}
.ticket_info ul {
	margin: 0;
	padding: 0 0 4px;
	list-style-type: none;
	background: #FFE0CC url(/images/common/round400.gif) bottom left no-repeat;
}
.ticket_info li {
	padding: 3px;
}